Delivery & Returns
Packages are generally dispatched within a few days after receipt of payment and are shipped via our 3rd party carriers with tracking.
Deliveries with Surcharges (Off-shore and Non-Mainland):
Aberdeen, Guernsey, Highlands, Ireland, Isle of Man, Isle of White, Jersey
Please note that deliveries for non UK-Mainland addresses, some parts of Aberdeen and the highlands of Scotland will be charged at a higher rate set by the carriers. Do check with us before placing an order. Check the contact page for more details.
Standard & Free Delivery
All orders will be processed and dispatched within 2-3 working days of the order being placed. Once dispatched all of the tracking information will be available. Unless specified, the delivery will be to the kerbside. If the delivery is to a flat or apartment the delivery will be to the main entrance door unless otherwise stated on the listing. Standard time for delivery usually takes 7 days, unless the postcode is within a surcharge area.
Next Day & Saturday Delivery
Timed delivery on a specified day or a Saturday delivery can be available for an additional fee dependant on service and the items being delivered, do get in touch and we'll do our best to help.
All of our deliveries are insured to protect your new items against damage while in transit. To make the most of this insurance - please check all parcel boxes on delivery BEFORE signing for it; if there's any sign of damage to the parcel you must sign the driver's sheet as 'Damaged'. Do not sign before checking the parcels thoroughly, it's for your benefit and peace of mind to do so:
- If you do not sign 'Damaged' you have accepted the delivery as being in perfect condition, signing 'Unchecked' or 'Check Later' will void the insurance.
- If you notify us that the product has been damaged in transit but the packaging appeared "undamaged" you must photograph the packaging, you must also retain the complete packaging until you are satisfied that there is no problem with the order. If you throw away the packaging and then notify us of damage having signed for the goods in good condition we may be unable to offer free of charge replacements.
- Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
If in doubt, do get in touch and we'll do our best to explain and help where we can!